Real experiences. Proven leadership. Measurable impact.
Industry Leader Perspectives
“Jolene brought
immense expertise to
the GF Hotels &
Resorts sales and
marketing division.
Professional and
focused on the client,
she regularly
surpassed targets,
cementing her status
as a top leader in
hospitality.”
Andrew Tod
Executive Vice President/Partner, GF Hotels & Resorts
“Go get ’em Jolene! Thanks for all of your years of support and growth with HGI!”
Alan Roberts
VP, Global Brand Leader, Hilton Garden Inn Brand
“In a competitive landscape where supply is rising and demand is fluctuating, having a high-performing sales expert is essential. That is exactly what you get here. Top STR results achieved across all indices. Outstanding work."
Recognition: "A huge congrats to Jolene Downs, our Sales Leader of the Year. Truly unstoppable results.”
Kim Knop
VP of Business Development, Sales and Marketing
"Jolene is a legend and will rock MDB Hotel Sales.”
Debasish Chowdhuri
Hilton Senior Manager, Leadership Development – Global Learning, Talent & Engagement
“Go Jolene! We appreciate the results you have driven and your dedication to the Hilton Garden Inn Morgantown.”
Sean Taylor
Founder and Owner, Taylor Hospitality & Up to Par Management
THE TEAM PERSPECTIVE
"One thing I've always appreciated about Jolene is that genuinely cares about people. She's easy to talk to, supportive, hardworking, and somehow manages to bring humor into even the most stressful situations. Working with her never felt overly formal or impersonal. She made people feel comfortable, heard, and appreciated. I think those qualities will translate beautifully into her new adventures because when Jolene cares about something, she genuinely puts herself into it."
Ashton alston, Food and beverage leader, Hilton garden inn morgantown
I've had the pleasure of working with Jolene for over four years, and from day one, she has been welcoming, open, helpful, and genuinely invested in helping others succeed. She is someone who leads by example, builds meaningful relationships, and approaches her work with a positive attitude and a true commitment to others. Jolene has a proven ability to grow hotel revenue and exceed sales goals, she is a valuable resource and friend not only to me but to so many in the tourism industry. What stands out most, is that she genuinely cares about the people she works with and the success of those around her. I’m excited to see her bring her experience, knowledge, and relationship-driven approach to her new business!
Tami Wood, Sales Director, visit mountaineer country
CLIENT RELATIONSHIPS
BUILT ON TRUST
"Jolene Downs is such an accommodating and hospitality driven professional. While working on our restaurant buildout I’d often need to book hotel rooms for myself or our workers. She was always available via text or call to help out with getting our reservations booked, switched, cancelled or modified. Never once did she let me down or not deliver on her service. Over the course of 6 months or so we texted back and forth and had actually never met until the restaurant opened. Once opened, Jolene came in and supported us and helped spread the word that we were open for business. Jolene is truly an amazing hospitality professional and we wish her all the success in her new venture."
David Bailey, Owner, Secret Sandwich Society
My Most
Impactful
Testimony
Last night, I received the most powerful testimony of my career.
And it didn’t come from a CEO.
It didn’t come from a hotel owner.
It didn’t come from a colleague or a client.
It came from my 13-year-old son.
I’ve been collecting testimonials from some of the incredible leaders and people I’ve had the privilege of working with throughout my career as I build the next chapter of my business.
And I am incredibly grateful for every single one.
But last night, my son walked into the living room completely out of the blue and said:
“Mama, you are a warrior.”
I stopped everything.
I looked at him and asked, “What?”
He told me that he notices everything I go through.
He notices the hard work.
He notices how much I do to make sure everyone has what they need.
He notices how much I care about making sure everyone around me is okay and happy.
And then he said:
“I’m so grateful that you’re my mom. I don’t know what I would do without you.”
I honestly didn’t know what to say.
Because sometimes, when you’re in the middle of building something new, navigating uncertainty, working through difficult seasons, and trying to take care of everyone around you, you wonder if anyone actually sees it.
Apparently, someone did.
My son doesn’t know my sales numbers.
He doesn’t know how many rooms I’ve sold.
He doesn’t know what RevPAR, ADR, STR reports, budgets, contracts, or business development mean.
But he knows who I am when nobody is watching.
And that may be the greatest measure of leadership there is.
I’ve spent years learning how to lead teams, grow revenue, develop relationships, solve problems, and create opportunities.
But perhaps my most important leadership role has been happening right in my own living room.
Being his mom.
So I’ll keep collecting the professional testimonials.
I’ll keep building MDB Hotel Sales.
I’ll keep chasing big goals.
I’ll keep showing up.
I’ll keep fighting through the hard days.
Because now I know my son is watching.
And if the woman he sees is a warrior…
then I’ll keep being one. ❤️
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